As ya'll know I had offered a file for purchase of some Snowmen Ornaments and one person that purchased rescinded her payment saying she never got the file.
In her correspondence on PayPal she said she tried to email me several times but I never replied and then stated she didn't know how to contact me any other way than PayPal. First off she used my email to send the money through PayPal and she never emailed me about not getting the file. Also I had sent the file the day after she paid. At that time I was still was emailing the file because I didn't have a buy button on my website for my files, which I do now in the posts that have files for purchase.
I sent her several messages through PayPal and she never responded so I decided to escalate the situation to PayPal for review. Thank goodness for the snipping tool in Windows because I was able to send them a screenshot of where I sent her another email, forwarding the original email with the file attached.
This is not something I wanted to do and I know it was only $5, but it was my $5! Actually only $4.55 after PayPal fees.
After review PayPal decided in my favor! YAY! I really wasn't sure what would happen since there were no tangible goods but I guess since I had kept the email in my "sent" folder and was able to provide that information it helped.
I just don't know why people want to try and cheat others!