I received the Crafters Companion Top Score Board and Enveloper as a RAK back last spring. I have used it often, and I guess a bit too often as my poor little scoring tool tip has been worn away. Last night I emailed Gary over at CC and inquired if I am using the tool wrong or if it is normal. This morning I got a reply from Gary and he said they are pretty durable and he would gladly send me another scoring tool!! SO KUDOS TO CRAFTERS COMPANION FOR THEIR FANTASTIC CUSTOMER SERVICE!!